DELIVERY
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Delivery means the transfer to the Customer of physical possession or control of the goods.
The customer is responsible for verifying the accuracy of the information entered before confirming the order (Building number, floor, intercom name,
digital code, name, first name, street number and name, postal code, city name, telephone number or email address).
In the event of an error concerning the contact details of the recipient Customer, neither the seller nor the delivery person could be responsible for delivering the order to the customer.
The order is delivered in one shipment. The Seller nevertheless reserves the right to split the customer's order into several shipments at no
additional cost to the Customer. If the customer requests that the order be split, the shipping costs for each shipment will be borne by the customer.
TERMS OF DELIVERY
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Delivery is understood to be at the doorstep of the address indicated by the Customer and in the presence of the latter or any person authorized to receive the goods.
The Seller reserves the right not to follow up on an order from a customer who cannot provide proof of their delivery address.
The customer agrees to be present at the time of delivery or, if this is not possible, to comply with the alternative conditions proposed by the delivery agency.
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DELIVERY TIME
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The delivery time varies depending on the country where the delivery takes place and the type of product sold. The delivery time is between one week and one month.
REFUND POLICY
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RETURNS
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Our policy lasts 21 days. If more than 21 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange.
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To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in its original packaging.
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To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer (if applicable).
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In some cases, only partial refunds are granted: (if applicable)
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REFUNDS (IF APPLICABLE)
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund is approved or declined and how the refund will be processed (bank transfer).
If approved, your refund will be processed and your bank account will be automatically credited within a few days.
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DELAYED OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time for your refund to officially be posted.
Next contact your bank. There is often a processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, contact us at domain.cervus@gmail.com.
Sale or sale items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or sale items cannot be refunded.
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EXCHANGES (IF APPLICABLE)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at domain.cervus@gmail.com and send your item to: 93 Chemin de Saint-Barnabé, COURMES, Alpes Maritimes, 06620, France.
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SHIPPING
To return your product, you must send it to the following postal address: 93 Chemin de Saint-Barnabé, 06620 COURMES, Alpes Maritimes, France.
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You are responsible for paying for shipping costs associated with returning your item. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
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Depending on where you live, the time it may take for your exchanged product to arrive, may vary.
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If you are shipping an item over $75, we recommend using a trackable shipping service or insuring your shipment. We don’t guarantee that we will receive your returned item.